Refund Policy

Effective Date: 15th January 2025

At Vasudhaiva AI Solutions LLP, we value your satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued for subscriptions, products, or services purchased through our platform (the "Platform"). By using our Platform, you agree to the terms of this policy.

1. General Refund Policy

Refund eligibility depends on the type of product or service purchased and the circumstances of your request. We aim to handle all refund requests fairly and promptly.

2. Eligibility for Refunds

a. Subscription Services

  • Refunds for subscription services are generally not available after the subscription has been activated.
  • Exceptions may be made in cases of billing errors or technical issues that prevent you from using the service.

b. One-Time Purchases

  • Refunds for one-time purchases, such as downloadable content or credits, are not available unless the content is defective or not delivered as promised.

c. Free Trials

  • If you cancel a subscription during the free trial period, no charges will apply, and a refund is not required.

3. How to Request a Refund

To request a refund, contact our support team at support@vasudhaiva.ai with the following information:

  1. Your full name and account email address.
  2. Details of the product or service for which you are requesting a refund.
  3. A brief explanation of the reason for your request.
  4. Any supporting documentation, if applicable.

Our support team will review your request and respond within 5-7 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The service or product was used as intended without issues.
  • Refund requests are made after the specified refund eligibility period.
  • The refund request is based on a change of mind or lack of use.
  • Violation of our Terms of Service or Acceptable Use Policy.

5. Refund Processing

  • Approved refunds will be processed to the original payment method within 5-10 business days.
  • We are not responsible for delays caused by your payment provider.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised "Effective Date."

7. Contact Us

If you have questions about this Refund Policy or need assistance with your request, please contact us:

VASUDHAIVA AI SOLUTIONS LLP
OFFICE NO. 622, 6TH FLOOR, BROADWAY EMPIRE, NEAR NILAMBER CIRCLE, VADODARA, GUJARAT, INDIA - 391410
support@vasudhaiva.ai
+918320650079

Thank you for choosing Vasudhaiva AI Solutions LLP. We are committed to ensuring your satisfaction and appreciate your trust in our services.